Issues launching some products from the CCH iFirm dashboard

Incident Report for Wolters Kluwer UK

Investigating

We are currently investigating an issue where the Support Portal, UserVoice, Wolters Kluwer Academy and My Account products are not launching when selected from the dashboard tiles.
Our technical teams are actively investigating the cause.

A temporary workaround is to access the products directly using the following URL's:
Support Portal: https://help.wolterskluwer.co.uk/Customers/s/
UserVoice: https://cchsoftware.uservoice.com/
Wolters Kluwer Academy (My Learning Portal): https://academy.wolterskluwer.co.uk/learn
My Account: https://myaccount.es.wolterskluwer.com/myaccount/oauth2/authorization/aaa

We apologise for the inconvenience this may be causing and appreciate your patience while we work to resolve the issue.

Posted Feb 16, 2026 - 15:15 GMT

This incident affects: Support Portal, Wolters Kluwer Academy and CCH iFirm (CCH iFirm Other).